Can't quite figure out what size you need from an item?
No worries! In the description you can read whether the item fits true to size or whether we recommend a size smaller / larger! Should this not be the case or are you still in doubt? Feel free to contact us via our email address: customerservice@iristra.com or message us on Instagram: Iristra.fashion

How will my package be shipped?
All orders you place at Iristra are delivered in a luxurious gift box to spoil yourself or someone you love. Every order at Iristra will be sent in a letterbox box or mailing bag. This prevents the product from breaking or being damaged. Every order is sent with Track & Trace as standard. This way you can track your package and you are sure of delivery. Check this page for more information about shipping.

When will I receive my package?
As soon as you place an order with Iristra, we will get to work for you right away! We ship within 1-3 business days. You will always be informed about the shipment of your package.

I have entered a wrong address, what now?
Please contact us as soon as possible via our email address: customerservice@iristra.com. If your order has not yet been shipped, we will immediately change your address. Therefore, always check before you have ordered whether you have entered your address correctly.

Can I still cancel or change my order?
If you have already paid, it is unfortunately no longer possible to cancel your order. If you want to add another product, this is possible, as long as your order has not yet been shipped. Then send us an email to customerservice@iristra.com with the right product you want to receive.

How can I add a discount code?
This is possible as soon as you have added your items to your shopping cart. Then you go to the checkout process. At the bottom you will see the discount code bar, enter your discount code here. Your discount will then be calculated automatically! Unfortunately, it is no longer possible to add a discount code afterwards.